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Frequently Asked Questions (FAQ)

  • After all, what is a GED?

    GED, short for Electronic Document Management, is a system used to store, manage, organize, and process documents and workflows. It includes governance features, security measures, approvals, and automations to streamline daily operations for departments utilizing the solution.

  • What is ged.ai?

    ged.ai is the evolution of the classic GED. Completely modernized, streamlined, autonomous, intuitive, and equipped with artificial intelligence, our goal is to transform the document management experience, empowering users to perform their daily activities in a seamless, agile, and efficient manner.

  • Why have a GED?

    With ged.ai, you digitally organize documents, save space and costs, and enhance security and regulatory compliance. It facilitates sharing and collaboration, automates processes, boosts productivity, and promotes sustainability by reducing paper usage. With backup and disaster recovery features, it ensures document protection, thereby improving efficiency and security in document management.

  • What do I need to implement ged.ai in my company?

    Our solution is developed and deployed directly within the Microsoft 365 infrastructure.


    Therefore, any company that has a Microsoft environment is eligible to use ged.ai.

  • Can I integrate ged.ai with other systems?

    Yes, indeed! It is possible to perform various integrations with ged.ai, such as importing data and documents from another external system like an ERP or SAP, as well as the reverse process: sending information to other systems.

  • How does the Artificial Intelligence in ged.ai work?

    ged.ai features an intelligent assistant that, in the form of a chatbot, guides our users through their daily work journey. It provides insights, reports, quick and efficient searches, suggestions for operational optimization, and other relevant information.


    We aim for continuous evolution of our technology, ensuring that the value delivered through artificial intelligence grows alongside businesses and effectively enhances operational efficiency.

  • Can I migrate all my documents to ged.ai?

    Yes! It's possible to migrate documents from various sources: Personal computers, file servers, cloud platforms (OneDrive, Google Drive, Dropbox, etc.), as well as other ECM systems, ERPs, and SAPs.


    The ged.ai implementation team employs unique tools and strategies to migrate and organize your files within the system.

  • Where are the data stored?

    All data, documents, and the ged.ai structure are stored within the Microsoft infrastructure. Therefore, all security and governance standards are upheld.

  • How quickly can ged.ai be deployed?

    ged.ai can be deployed within 24 hours after access is granted by our clients' IT teams.


    Product evolution and parameterization are continuously performed through our onboarding method and implementation team.


    We always prioritize our clients' success, ensuring every deployment is focused on delivering real results.

  • Does the system have user training?

    Yes, it does. In addition to a guided onboarding functionality within the system itself, the ged.ai implementation team provides usage training during deployment and manuals for our clients' entire operational staff.

  • How is the security of my documents ensured?

    ged.ai features several auditing functionalities, including document history and real-time logs of all activities performed within the system.


    In addition to leveraging the Microsoft 365 infrastructure as a foundation, which protects against external risks and incorporates best practices in information security.


    It is enhanced with its own daily backup to ensure all your files are securely stored.

  • Do you have a support team?

    Yes, we have a support team ready to assist all our clients, helping with everyday issues such as bugs, questions, and system adjustments.

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